The NPS for 2010 by Passengerfocus is now available (http://www.passengerfocus.org.uk/news-and-publications/document-search/document.asp?dsid=4094) and makes happy reading for the Wrexham & Shropshire and Chiltern railway companies, and reasonably good reading for Virgin and London Midland.
As it happened, I completed a questionnaire for this latest Survey whilst travelling on a Wrexham & Shropshire service earlier this year so have a personal interest in the results! My memory of completing the questionnaire was that it was long (certainly too long to complete on a short journey), and not particularly well organised - groups of questions did not seem to follow logically on from each other. Nevertheless, it is worth looking at the key points for each company...
Chiltern - sample size 1043; satisfaction rating 91% (treated as a London & SE operator)
In detail, 3 declines and 2 improves since Spring 2009
LondonMidland - sample size 1050; satisfaction rating 86% (treated as a London & SE operator)
In detail, 0 declines and 17 improves since Spring 2009
Virgin - sample size 1725; satisfaction rating 90% (treated as a long distance operator)
In detail, 0 declines and 6 improves since Spring 2009
Wrexham & Shropshire - sample size 532; satisfaction rating 99% (treated as a Long distance operator)
In detail, 3 declines and 4 improves since Autumn 2009
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