Wednesday, 5 December 2012

Contacting Virgin Trains, LondonMidland, and Chiltern Railways

Today, alas, Google alerted me to a site which it had indexed which claimed to give the Customer Relations number for Virgin Trains. The number quoted was started with the 0843 code, which is described by the Ofcom Number Crunching Guide as follows 'Calls are charged between 1p and 13p per minute for landline customers. Calls from mobile phones are typically charged between 15p and 41p per minute, depending on the provider and the number called..'

In fact Virgin Trains has a VERY informative page on how to contact the company at Alas, what that page doesn't tell you (but does) is that Virgin Customer Relations does have an ordinary landline number: 0121 654 7478 So don't use the 0845 number quoted unless your provider gives you free 0845 calls!

In contrast, LondonMidland's excellent 'Contact Us' page ( does tell you the landline number which is 0121 634 2040

Finally Chiltern's 'Getting in Touch' page ( has an 0845 contact line which translates as 01295 759930

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