Transforming Passenger Infomation starts tomorrow

Thanks to the generosity of London Business Conferences, I will be blogging on the Conference Transforming Passenger Information - Customer Experience Summit 2013 and, all being well, tweeting using #TPI13 as the identifier.

Tomorrow's opening keynote panel is entitled Passenger Information frrom a Customer Perspective and features Vernon Everitt (TfL), Anthony Smith (Passenger Focus), and Jason Durk (National Rail Enquiries). The Panel is followed by a case study Understanding what the Customer wants before Alex Hynes (Go-Ahead Group) addresses Customer Preferences for Delivery Mediums.

Later, David Whitley (LondonMidland) tackles Passenger Information During Disruption (PIDD), looking at how LondonMidland have used Social Media (especially Twitter) to keep passengers informed and at what lessons are being learnt.

Should be a fascinating day.