Today's papers carried stories on the amount of money 'unclaimed' by passengers for delays they had suffered. The press releases on which these stories are based can be found on the two protagonists sites: TSSA and ATOC (interestingly, neither the ORR nor Network Rail have yet released their version of the story...)
Whatever the rights or wrongs over the industry, it has to be said that the three TOCs I cover stand up well to scrutiny in my opinion.
Leading the way is LondonMidland who regularly tweet about 'delay repay', and whose App has a specific delay repay module. The web site gives details of how up-to-date the fulfilment of claims is.. see http://www.londonmidland.com/contact/contact-us/
Virgin Trains also tweet regularly about claiming compensation if there has been a delay but the App doesn't match that of LondonMidland for direct help. Virgin has put the ATOC code of practice on its web site http://www.virgintrains.co.uk/about/?id=2 and has its own passenger charter http://www.virgintrains.co.uk/assets/pdf/global/passengers-charter.pdf
Chiltern Railways tweets about delay payments and is quick to hand out refund claim forms if asked... The App doesn't match that of LondonMidland, and I'm afraid that the website is the least informative... see http://www.chilternrailways.co.uk/help
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